Monday, October 10
1:00 PM-5:00 PM
Change is hard; improvement is harder. Organizations need to provide guidance and support for employees as they adapt to new rules and new situations. Leaders need to monitor the implementation of change as they train and coach their staff while ensuring that their staff members work safely and reliably. The end goal is a system that provides safe, reliable, and successful outcomes, staffed by the people you want to keep. Just Culture (capitalized) offers tools and a framework to accomplish these things while creating a just culture (small letters) that supports staff as they make choices every day. This introductory session will explain the basic concepts that Just Culture uses to address change, human mistakes, and risky decisions. The session faculty will take attendees through the first steps toward establishing a just culture in their organization.